Questions, answered.

If it hasn’t been sent yet, email info@solvetashop.com with your order number as soon as you can and we’ll try to stop it. If we manage to cancel it, we refund what you paid, including delivery. Once an order has been packed, handed to the carrier or dispatched it can no longer be cancelled — but your return rights still apply once it arrives.

Sign in and open Your account, then Order history. Each order placed while signed in is listed there with its current status.

Use the contact form, email info@solvetashop.com or call +44 7446 940486. Including your order number helps us answer more quickly.

Orders are usually prepared within 1–2 business days of payment being confirmed. Estimated delivery after dispatch with standard delivery: United Kingdom 1–3 business days, Europe 3–7, North America 5–10, Asia & Oceania 7–14, Africa & South America 8–15. With express delivery: United Kingdom 1–2, Europe 2–4, North America 3–5, Asia & Oceania 4–7, Africa & South America 5–8. These are estimates rather than guaranteed dates.

Standard delivery costs £4.95 and is free when your order subtotal, after discounts, is £75 or more. Express delivery costs £9.95 on every order. If you pay in euros or US dollars, checkout shows the equivalent amounts converted at the current exchange rate.

Yes, to the destinations offered at checkout. Parcels sent outside the United Kingdom may attract customs duties, import VAT or courier handling fees. Unless checkout says otherwise, these are payable by you and are not charged by us.

Once your order has been dispatched you may receive a shipping confirmation email with tracking details, where the carrier provides them. Orders placed while signed in can also be followed from your account.

Yes, if you are buying as a consumer. Tell us at info@solvetashop.com within 14 days of receiving your order, then send the item back within 14 days of telling us. It should be unused, not installed or wired, complete and, where possible, in its original packaging. You pay for return postage unless the item is faulty, damaged or wrong. Some items, such as made-to-order pieces, can’t be returned for a change of mind.

Email info@solvetashop.com with your order number, a short description and photos of the item, the packaging and the shipping label. For visible transit damage, please tell us within 48 hours of delivery where possible. Keep everything until we’ve looked into it; once the problem is confirmed we cover reasonable return costs and offer a repair, replacement or refund in line with the law.

When the returned item has reached us and been checked, we’ll confirm whether the refund is approved and pay it back to your original payment method within the period the law requires. Your bank or card issuer may need some extra time to show it.

We accept card payments by Visa and Mastercard. Depending on your location and settings you can pay in pounds (GBP), euros (EUR) or US dollars (USD). Prices include VAT where applicable, and the final total is shown before you pay.

On eligible products you can add an Additional Warranty of 1, 2 or 3 extra years when you order. It costs 10%, 16% or 22% of the product price, with minimums of £6.99, £9.99 and £12.99 (or the same figure in € or $). It sits alongside your legal rights and does not replace them.