Payment Terms

1.1 These Payment Terms govern every amount you pay through the Website, whether for physical goods, delivery, optional extended warranty cover, or any other paid service or charge that appears at checkout.

1.2 Solvetashop sells lighting, lamps, light fittings, light bulbs, home décor and related electrical and lighting accessories.

1.3 When you place an order and enter your payment details, you accept these Payment Terms.

2.1 We take secure payment by card, using either of these schemes:

• Visa
• Mastercard

2.2 No other way of paying is available unless it is expressly offered at checkout or we have agreed to it in writing.

2.3 Unless the Website clearly says otherwise, or we have separately agreed it in writing, we do not currently accept cash on delivery, cheques or cryptocurrency, and we do not offer payment on account, open credit terms or payment by instalments.

2.4 You must pay in full at checkout before we start processing your order.

3.1 Prices on the Website may be shown, and payment may be taken, in any of these currencies:

• GBP
• EUR
• USD

3.2 Which currency you can use may depend on where you are, the store settings you have chosen, what our payment provider supports, how checkout is configured, or how the Website works at the time.

3.3 Before you confirm your order, checkout will show you the exact amount you will pay and the currency it will be charged in.

3.4 If your card or bank account is in a currency other than the one used at checkout, your bank or card issuer may convert the amount at its own rate and may add a conversion fee or foreign transaction fee.

3.5 Exchange rates, bank conversion fees, card issuer charges and foreign transaction fees are outside Solvetashop’s control.

4.1 Unless we clearly say otherwise, the product prices you see on the Website already include VAT where VAT applies.

4.2 The total you are asked to pay at checkout may be made up of:

• the price of the products;
• VAT, where it applies;
• any delivery charge;
• any paid Additional Warranty you have chosen;
• any valid discount or promotional code (deducted);
• any other charge shown to you clearly before you pay.

4.3 We may change our prices at any time up until you place an order.

4.4 Once we have accepted your order, a later price change will not affect it, unless the price you were offered resulted from an obvious error in pricing, currency, tax, a discount or our systems.

4.5 If we discover a pricing or payment error after you have ordered, we may get in touch to ask whether you would like to go ahead at the corrected price or cancel the order concerned. Section 7 explains how we deal with errors more generally.

5.1 Any delivery charge that applies is shown at checkout before you pay.

5.2 Our delivery charges are:

• Standard delivery: £4.95, or free of charge when the order subtotal, after discounts, is £75 or more;
• Express delivery: £9.95 for every order, whatever its value.

5.3 We work out whether an order reaches the £75 free standard delivery threshold after deducting discounts and before adding tax, the delivery charge, customs duties, import VAT, local taxes, brokerage fees or other charges raised in the destination country.

5.4 These amounts are set in pounds sterling (GBP). If you pay in euros (EUR) or US dollars (USD), checkout shows the equivalent amounts, converted at the current exchange rate, and the threshold is always assessed on the GBP amount. Further detail is in our Shipping & Delivery Policy.

6.1 Where we offer it, you can add paid Additional Warranty cover to a product at checkout.

6.2 Unless we say otherwise, Additional Warranty cover is priced as follows:

6.3 You pay for Additional Warranty cover at checkout, at the same time as the product itself.

6.4 Additional Warranty cover is governed by our Warranty Policy and by any warranty terms specific to the product.

6.5 If you validly cancel or return a product before its Additional Warranty cover has started, and you are owed a refund by law or Solvetashop has agreed to give one, we may also refund what you paid for that Additional Warranty cover.

7.1 Promotional codes, discounts, offers and special prices may come with their own conditions, such as an expiry date, eligibility criteria, a minimum spend, excluded products or limits on where they can be used.

7.2 A promotional code has to be entered before you complete payment. We do not have to apply a code to an order after it has been placed.

7.3 A discount has no cash value and cannot be swapped for money.

7.4 We may decline, cancel or withdraw a discount if it has been used fraudulently, wrongly or abusively, against its conditions, or because of a technical fault.

7.5 If a technical or administrative mistake means that a product price, delivery charge, warranty price, currency amount, discount or order total is plainly wrong, we may either cancel the order or contact you to ask whether you want to continue at the correct price.

8.1 Your payment is handled by secure payment providers that are independent of us.

8.2 Once you submit your payment details, the payment provider may check, authorise, authenticate, approve, decline or hold the transaction for review.

8.3 We cannot promise that a payment will go through. Whether it is approved depends on your bank or card issuer, the payment provider, fraud checks, authentication requirements, the funds available to you, transaction limits and other matters we do not control.

8.4 We will not prepare your order for dispatch until the payment has been successfully authorised or received.

8.5 An order confirmation or payment confirmation is not always the same as our acceptance of your order. When and how we accept an order is set out in our Terms of Sale.

9.1 Your bank, card issuer or the payment provider may ask you to confirm some card payments with an additional step, for example 3D Secure, a one-time passcode, approval in your banking app, or another form of verification.

9.2 If that step is not completed successfully, the payment may be declined or your order may not go ahead.

9.3 Where we need to, we may also ask you for more information so that we can check billing, delivery or business details, confirm that an order is genuine, assess fraud risk, or meet compliance requirements.

9.4 If you do not give us the information we ask for, your order may be delayed or cancelled.

10.1 We may not process your order if the payment is declined, fails, expires, is reversed or stays pending.

10.2 We are not responsible when a payment fails because of your bank, card issuer or payment provider, a lack of funds, wrong card details, failed authentication, transaction limits, network problems or fraud controls.

10.3 If your payment fails, you may need to try again, pay with a different accepted card, speak to your bank, or ask us for help.

10.4 We may cancel any order that is unpaid, incomplete, suspicious, or where payment has failed or is still pending.

11.1 We treat the security of your payments as a priority.

11.2 Card payments go through secure third-party payment providers. Our own systems never hold your full card number, your full security code or your complete card credentials.

11.3 The payment provider may pass us a limited amount of payment information, for example:

• whether the payment succeeded;
• the transaction reference;
• the payment provider’s ID for the payment;
• the card brand;
• the last four digits of the card, if supplied;
• the progress of any refund;
• details of any chargeback or dispute;
• the result of fraud screening.

11.4 Payment providers may protect transactions with secure authentication, encryption, fraud prevention measures and other payment security controls.

11.5 You must not try to pay with any card, account or payment method that you do not have permission to use.

12.1 We, our payment providers and the card networks may screen transactions for fraud, misuse, unauthorised activity, sanctions risk and payment security issues, so that everyone involved, including our customers, is protected.

12.2 If an order looks suspicious or high-risk, we may hold it, cancel it, refuse it, or ask you for further verification.

12.3 Things that may lead us to treat an order as higher risk include:

• billing and delivery details that do not match;
• an unusual order value or number of items;
• several unsuccessful payment attempts;
• a card that may be being used without permission;
• a high-risk destination or a parcel forwarding address;
• a destination that is restricted or subject to sanctions;
• unusual IP address, location or device information;
• a history of chargebacks or fraud;
• customer information that does not add up.

12.4 We do not have to fulfil an order if we reasonably believe it may be fraudulent, unauthorised, unlawful, abusive or non-compliant.

13.1 We may refuse, cancel, suspend or block a payment or order where this is required or appropriate because of sanctions, export controls, financial crime controls, the rules of our payment processor or the card networks, courier or customs restrictions, or any other legal obligation.

13.2 By ordering, you confirm that you are not subject to sanctions, that you are not in a restricted territory, and that you are not using the Website to buy goods in breach of any applicable law, sanctions regime or export control.

13.3 We are not responsible for any delay, blocked or withheld payment, cancelled order or payment failure that results from sanctions, compliance checks, payment processor requirements, card network rules or legal restrictions.

14.1 It is your responsibility to give us correct billing information at checkout.

14.2 If you are buying for a business, please give us the correct business name, billing address, VAT or tax details and anything else needed for the invoice.

14.3 Where relevant, we may send you an order confirmation, payment confirmation, receipt, VAT invoice or commercial invoice.

14.4 Once an order has been processed we may not be able to change the invoice details, particularly if the invoice has already been produced, passed to our accounts, or used for customs paperwork.

14.5 Business Customers must check that their billing details are right before completing payment.

15.1 In these Payment Terms, “Business Customer” has the meaning given in our Terms of Sale. Business Customers must pay the full amount at checkout unless we have expressly agreed something different in writing.

15.2 Unless separately approved in writing, we do not give Business Customers credit terms, open account purchasing or deferred payment.

15.3 Before paying, a Business Customer must make sure that any purchase order, internal sign-off, VAT or tax information, billing details and delivery details are correct.

15.4 We treat an order placed by a Business Customer as a business purchase unless we decide otherwise.

16.1 All orders are sent from the United Kingdom.

16.2 If your order is going to an address outside the United Kingdom, it may have to clear customs and may attract import duties, import VAT, local taxes, brokerage fees, courier handling fees, customs clearance fees or other local charges.

16.3 Unless checkout expressly says otherwise, none of these customs or import charges are part of the product price, the delivery charge or the amount Solvetashop takes from you.

16.4 You must pay any customs duties, import VAT, taxes, brokerage fees, handling charges and local charges levied in the country of delivery.

16.5 We have no control over customs authorities, customs delays, how import tax is assessed, courier clearance fees or local charges.

16.6 If customs or import charges are not paid, the parcel may be delayed, sent back, treated as abandoned, destroyed or seized, and further costs may arise.

17.1 When you are entitled to a refund, and how much, is set out in our Returns & Refunds Policy.

17.2 Approved refunds are normally paid back to the payment method you used for the order.

17.3 We are not normally able to send a refund to another card, account, person or payment method.

17.4 After we have issued a refund, your bank, card issuer or payment provider may need extra time before the money shows as available to you.

17.5 Solvetashop does not control, and will not refund, differences caused by currency conversion, card issuer fees, foreign transaction fees or bank charges.

17.6 Customs duties, import VAT, local taxes, brokerage fees, courier handling fees, customs clearance fees and other local charges are not collected by Solvetashop, so Solvetashop cannot refund them.

18.1 If something goes wrong with an order, a payment, a delivery, a return, a refund or a warranty claim, please get in touch with us first at info@solvetashop.com so that we can look into it and try to put it right.

18.2 If you raise a chargeback or a card or payment dispute, we may have to share information with our payment provider, the bank, the card network, a fraud prevention provider or a dispute resolution provider.

18.3 The information we share may include the order details, payment records, tracking data, proof of delivery, messages between us, refund records, the status of any return, fraud screening results and any other relevant evidence.

18.4 We may contest a chargeback or payment dispute if we believe the order was properly processed, fulfilled, delivered or refunded, or was otherwise dealt with in line with our policies.

18.5 Where chargebacks are fraudulent, abusive or repeated, we may cancel future orders, restrict access to your account, or take further steps where the law allows.

19.1 We may revise these Payment Terms from time to time, for example to reflect changes to our payment methods, currencies, checkout process, payment providers, fraud controls, legal requirements, tax rules or the way we run the business.

19.2 Your order is governed by the version of these Payment Terms that was in force when you placed it, unless the law requires a change to apply or the change is a correction that has to be applied.

19.3 Whenever we revise these Payment Terms, we will change the “Last updated” date shown at the top.

For questions about paying for an order, billing, invoices, refunds, unsuccessful payments or payment disputes, you can reach us using the details below.

Seller

SOLVETA LTD

Company no.

17349586

Registered office

Dept 6953, 196 High Road, Wood Green, London, United Kingdom, N22 8HH

Telephone

+44 7446 940486

Email

info@solvetashop.com