Terms of Sale

1.1 Every visit to the Website and every purchase of goods you make through Solvetashop is subject to these Terms.

1.2 Solvetashop offers physical goods: lighting, lamps, light fittings, light bulbs, home décor and related electrical and lighting accessories, for use in homes, in commercial premises, and by trade and professional buyers.

1.3 These Terms should be read alongside the other documents published on the Website, in particular our Shipping & Delivery Policy, our Returns & Refunds Policy, our Privacy Notice, our Cookie Notice, our Payment Terms, our Warranty Policy, and any warranty or Additional Warranty terms that relate to a particular product.

1.4 Where a product page or the checkout page clearly sets out a term specific to that product and it conflicts with these Terms, the specific term wins, but only for that product or that order.

1.5 These Terms do not take away any legal right you have that the law does not allow to be excluded or restricted.

2.1 To order on the Website you must be 18 or over and legally able to enter into a contract.

2.2 When you order for a company, partnership, business, organisation, trade customer or any other legal entity, you are telling us that you have authority to commit that entity to these Terms.

2.3 It is your job to make sure that everything you give us is correct, complete and current. That includes your name, billing details, delivery address and contact details, any VAT or tax information, and anything else we need in order to handle your order.

2.4 Neither the Website nor anything bought from Solvetashop may be used for a purpose that is unlawful, unsafe, fraudulent or not authorised.

3.1 We sell both to private consumers and to businesses.

3.2 You are a “Consumer” if you are an individual buying wholly or mainly for purposes that fall outside your trade, business, craft or profession.

3.3 You are a “Business Customer” if you are a person, company, sole trader, installer, contractor, reseller, organisation, public body or professional who buys goods for business, commercial, trade, resale, installation or professional purposes.

3.4 Some rights in these Terms, such as the statutory right of a Consumer to cancel, belong only to Consumers. They do not extend to Business Customers unless the law says they must.

3.5 We expect a Business Customer buying lamps, light fittings or other electrical items to have suitable technical knowledge or to have taken professional advice first. Before ordering, a Business Customer must check every specification, rating, compatibility point, suitability question, compliance requirement and installation condition.

4.1 The Website may let you open an account, or apply for access as a trade, professional or business customer.

4.2 We decide at our discretion whether to approve, decline, suspend or withdraw any account, trade account, pricing access or professional access.

4.3 We may ask you for further information so we can check your identity, business status, professional activity, VAT or tax details, delivery address or other relevant matters.

4.4 Keep your login details safe. If you think someone has got into your account without permission, tell us straight away.

4.5 Except where the law requires otherwise, we are not liable for any loss that results from your not keeping your account details secure.

5.1 We try to keep the descriptions, pictures, prices, technical data, stock levels and other details on the Website correct and current.

5.2 Pictures are there to illustrate the product. What you receive may look slightly different because of manufacturer updates, new packaging, lighting, your screen settings, colour variation, differences between batches or technical improvements.

5.3 Specifications may come from manufacturers, suppliers, distributors or product databases. We take reasonable care with them, but we cannot promise that every item of product data is error-free, complete or fully up to date.

5.4 It is up to you to confirm, before you order, that a product suits what you intend to do with it. Among other things, you should check:

• its voltage and electrical rating;
• its current, load, wattage and power needs;
• its size and the space available to install it;
• the cable type and size it needs and how it connects;
• its IP rating and whether it suits the environment;
• whether it is for indoor or outdoor use;
• whether it works with the systems, fittings, devices and installations you already have;
• the regulatory, safety and installation rules in your country or region.

5.5 If you are not sure a product is right for your purpose, ask us before you order, or get advice from a qualified electrician or another competent professional.

5.6 We cannot guarantee that a product is available until we have accepted and processed your order. We may cancel or hold up an order if the item goes out of stock, is discontinued, has been listed wrongly or cannot be supplied for reasons we cannot reasonably control.

6.1 Lamps, light fittings and other electrical items can be hazardous if they are chosen, installed, connected, altered, overloaded or used incorrectly.

6.2 Every product must be used only for what it is designed to do, and in line with the manufacturer’s instructions, safety warnings and installation guides, its voltage rating, load limits and technical specification, and all applicable laws, building regulations, electrical standards and local requirements.

6.3 Where it is required or sensible, any product that has to be wired, connected, installed, tested, commissioned or built into an electrical system should be fitted only by a qualified electrician or another competent professional.

6.4 The Website does not offer electrical engineering, installation, compliance, inspection, certification or safety approval services.

6.5 Any guidance, description, compatibility note or support reply we give is general information. It is not a replacement for professional advice, an electrical inspection or a compliance assessment.

6.6 We are not liable for damage, loss, injury, malfunction, non-compliance, an unsuccessful installation or a safety incident that results from incorrect installation, choosing the wrong product, misuse, overloading, unauthorised modification, work done by someone else, ignoring the instructions, or using a product for something it was not intended for.

7.1 When you submit an order, you are offering to buy the chosen goods on these Terms.

7.2 You may then get an order or payment confirmation. Receiving one does not, on its own, mean we have accepted your order.

7.3 A binding contract between you and us comes into existence at the earliest of these moments: when we accept your order, when we start processing it for fulfilment, or when we dispatch the goods.

7.4 Until we accept an order, we may decline it, cancel it or limit it if:

• the item is out of stock or unavailable;
• there is a mistake in the product, its price, its delivery charge or its description;
• payment is not authorised or is later reversed;
• we suspect fraud, abuse, misuse or other suspicious activity;
• we cannot deliver to the address you have chosen;
• customs, sanctions, export, payment processor, carrier or other legal restrictions stand in the way;
• the order looks as though it is intended for unauthorised resale or an unlawful purpose;
• we cannot verify the customer, billing or delivery details we need.

7.5 If we cancel after taking payment, we will refund what you paid for the cancelled goods. The exceptions are where the law requires us to hold the money, or where the transaction is under fraud, chargeback, sanctions or compliance review.

8.1 Prices on the Website may be shown in EUR, GBP and USD.

8.2 Unless we clearly say otherwise, the prices shown include VAT where VAT applies.

8.3 Before you pay, the checkout will show you the total amount you will be charged.

8.4 We can change prices at any time and without notice. A change will not affect an order we have already accepted, unless the original price was a clear pricing error.

8.5 We may correct obvious mistakes in pricing, currency, tax, discounts or products. If a mistake affects your order, we may get in touch to ask whether you want to continue at the corrected price or cancel.

8.6 Solvetashop has no control over currency conversion, bank charges, foreign transaction fees, fees charged by your card issuer or exchange-rate differences, and these are for you to bear.

9.1 You pay for your order at checkout.

9.2 We take secure card payments, Visa and Mastercard included.

9.3 Third-party payment providers handle your payment securely. We never store your full card number or your full card security details.

9.4 We start processing your order only once payment has been authorised or received.

9.5 We may suspend, cancel or hold up your order if a payment is refused, reversed, disputed, charged back or flagged as suspicious.

9.6 You must not pay fraudulently, use a payment method you are not authorised to use, or try to get around any payment, security, verification or fraud-prevention check.

9.7 Where relevant and where you have given us enough billing information, we may issue a Business Customer with a VAT invoice or a commercial invoice.

More detail is set out in our Payment Terms.

10.1 We may sometimes run discounts, promotional codes, special prices, free delivery thresholds or trade pricing.

10.2 Standard delivery costs £4.95 and is free when the order subtotal, after discounts, is £75 or more. Express delivery costs £9.95 for every order and is never free.

10.3 Whether an order reaches the £75 threshold depends on the order subtotal once discounts are applied, leaving out tax, the delivery charge, customs duties, import taxes and other local charges.

10.4 Delivery charges and the threshold are set in pounds sterling (GBP). If you pay in euros (EUR) or US dollars (USD), you see the equivalent amounts converted at checkout at the current exchange rate; the threshold is always assessed on the GBP amount.

10.5 If we suspect misuse, an error, fraud or technical abuse, we may withdraw, change, refuse or cancel a promotional code or discount at any time.

10.6 A promotion has no cash value and, unless it clearly says so, cannot be used together with another offer.

11.1 We send all orders from the United Kingdom.

11.2 We deliver to the destinations listed on the Website or offered at checkout.

11.3 We offer two delivery methods, Standard delivery and Express delivery, which you choose at checkout. Their charges are set out in clause 10.2 and their typical delivery times in our Shipping & Delivery Policy.

11.4 Delivery times are estimates, and they are counted from the day of dispatch rather than the day you order.

11.5 As a general guide, you can expect delivery within these times:

11.6 Deliveries to Europe and elsewhere abroad may be carried by DHL, our partner carriers, local couriers or other logistics companies.

11.7 Things we cannot control can slow a delivery down, for example customs processing, handling by local couriers, remote or rural addresses, incomplete delivery details, public holidays, the weather, transport disruption, strikes, security checks, import controls or carrier delays.

11.8 Please give us a full and correct delivery address. If a delivery fails, is late or goes to the wrong place because the details you gave were wrong or incomplete, we are not responsible.

11.9 After an order has been dispatched, we may not be able to change the delivery address.

11.10 If a parcel comes back to us because the address you gave was wrong, you did not collect it, you refused it, or you did not complete customs or courier formalities, we may take delivery costs, return costs, customs charges, carrier fees and other reasonable costs out of any refund, unless the law forbids this.

Our Shipping & Delivery Policy explains delivery in more detail.

12.1 Orders delivered outside the United Kingdom may have to clear customs and may attract import duties, import VAT, taxes, handling fees, brokerage fees, carrier fees or other local charges.

12.2 Unless the checkout expressly says otherwise, you must pay every customs duty, import VAT, tax, brokerage fee and local charge due in the country of delivery.

12.3 How long customs takes, what customs decides, any import restrictions, how local taxes are assessed and what authorities, couriers or customs brokers charge are all outside our control.

12.4 It is up to you to make sure the goods may lawfully be imported into, and used in, your country or region.

12.5 Except where the law says otherwise, we are not responsible for any loss, delay or cost if customs or local authorities delay, return, seize, reject or destroy an order because of import restrictions, unpaid charges, wrong information you gave, or a failure to meet local requirements.

13.1 You become the owner of the goods only once we have been paid in full for them and for any delivery charges that apply.

13.2 On a Consumer order, the goods are at your risk from the moment they are delivered to you or to someone you have named to receive them.

13.3 On a Business Customer order, the goods are at your risk from whichever applies to the delivery method agreed or used: delivery to the delivery address, handover to the first carrier, or the goods being made available for collection.

13.4 You should inspect the goods when they arrive and keep them stored safely and suitably.

14.1 As a Consumer you may be legally entitled to cancel an eligible online purchase within 14 days of receiving it, without having to give a reason.

14.2 The cancellation period ends 14 days after the day the goods reach you or someone you have named to receive them.

14.3 If the order arrives in more than one parcel, the period will normally end 14 days after the day the final parcel reaches you.

14.4 To cancel, send us a clear statement by email to info@solvetashop.com before the cancellation period runs out.

14.5 Once you have told us you are cancelling, send the goods back without undue delay and in any case within 14 days of the day you told us.

14.6 Goods sent back must be unused, not installed and complete, in their original packaging where possible, and returned with every accessory, manual, label, piece of protective material and other item that came with them.

14.7 You pay the cost of sending the goods back, unless they are faulty, damaged or not what you ordered, or we have agreed in writing to do otherwise.

14.8 If the goods have lost value because they were handled more than was needed to establish what they are, their characteristics and how they work, we may reduce your refund to reflect that.

14.9 Where the law requires it, we will refund the basic standard delivery charge you paid for the original delivery. Unless the law requires otherwise, we may not refund extra delivery costs, upgraded services, customs charges, import duties, international charges, brokerage fees or special delivery costs.

14.10 Wherever we can, we will refund you using the payment method you originally used.

Our Returns & Refunds Policy describes the returns process step by step.

15.1 Some goods cannot be sent back simply because you have changed your mind. This does not apply where they are faulty, damaged or not what you ordered, or where the law gives you a right to return them.

15.2 Goods that may be non-returnable, or returnable only on limited terms, include:

• goods produced to order;
• goods we ordered in specially for you;
• goods cut to length or size, such as cable or similar materials;
• goods that have been customised, modified, assembled or altered;
• electrical goods that have been installed, wired, connected, tested, commissioned or used;
• goods damaged after they were delivered;
• goods returned without parts, accessories, packaging, manuals, labels, seals or protective materials;
• goods no longer in a condition in which they can be resold;
• goods affected by poor storage, moisture, heat, impact, contamination, misuse or unauthorised handling;
• clearance, final sale or discontinued lines, where the return restriction is clearly stated and lawful.

15.3 Nothing in this section restricts your legal rights if goods are faulty, do not match their description, are unsafe or in some other way do not comply with the law.

16.1 If what you receive is damaged, faulty, incomplete or not what you ordered, please email us at info@solvetashop.com as soon as you can.

16.2 Include your order number, an explanation of the problem and, where you reasonably can, clear photographs or video of the goods, packaging, labels, damage or defect.

16.3 Hold on to the product, its packaging, labels and delivery materials until we have looked into the problem, because we may need them for a claim against the carrier, an inspection by the supplier or a warranty assessment.

16.4 Where damage from delivery is visible, please let us know within 48 hours of delivery if you can. This helps us look into courier problems quickly; it does not take away any legal right you cannot lose.

16.5 If we confirm that goods are faulty, were damaged before delivery, are incorrect or otherwise do not conform to the contract, we may offer a repair, a replacement, a full or partial refund, or another remedy, in line with the applicable law.

16.6 Before we approve a refund, replacement or warranty remedy, we may ask you to send the goods back for inspection.

16.7 Once goods are confirmed as faulty, damaged or incorrect, we will either pay reasonable return postage or tell you how to send them back.

16.8 We are not responsible for a fault or damage that results from misuse, incorrect installation, overloading, external damage, unauthorised modification, an unsuitable environment, poor storage, work done by someone else, ignoring the instructions, power surges, wear and tear, or using the product for something it was not intended for.

17.1 Consumer protection law may give Consumers rights when goods are faulty, differ from their description, are unfit for their purpose, are unsafe or otherwise do not conform to the contract.

17.2 Consumers in the EU may benefit from a legal guarantee of at least 2 years from the date the goods are received. It covers defects or lack of conformity that were present at delivery and come to light during that legal guarantee period.

17.3 Consumers in the UK have statutory rights under the applicable UK consumer legislation, which can include remedies where goods are faulty, do not match their description or are unfit for their purpose.

17.4 These statutory rights stand on their own. No manufacturer warranty, commercial warranty, Additional Warranty or returns policy offered by Solvetashop limits them.

17.5 Business Customers do not have the statutory cancellation rights that Consumers have, and their rights may be narrower than a Consumer’s, except where mandatory law says otherwise.

18.1 On selected products we may offer paid Additional Warranty options.

18.2 Additional Warranty is not compulsory. Where it is offered, you can add it at checkout.

18.3 Unless the product page or checkout states a different price, Additional Warranty costs:

18.4 The percentage is applied to the product price alone, leaving out delivery charges, customs duties, import taxes, brokerage fees and other local charges.

18.5 This cover is a commercial warranty that sits on top of your statutory rights. It does not replace, reduce or restrict any legal right you cannot lose.

18.6 Unless we say otherwise, Additional Warranty cover starts when the product’s original warranty, legal guarantee, manufacturer warranty or standard warranty period, whichever applies, comes to an end.

18.7 It covers eligible manufacturing and material defects that appear while the product is being used normally, in line with the manufacturer’s instructions and the relevant technical requirements.

18.8 Additional Warranty does not extend to:

• wiring, connection, installation, testing or commissioning that was done incorrectly;
• fitting by an unqualified or unauthorised person in cases where a professional installer is required or appropriate;
• misuse, neglect, abuse, overloading or running the product outside its rated specification;
• unauthorised repairs, modifications, opening, dismantling or alterations;
• accidental, impact, water, moisture, fire or other external damage;
• damage from power surges, an unstable power supply, the wrong voltage, lightning, or electrical faults elsewhere in the installation;
• ordinary wear and tear;
• cosmetic damage that leaves the product working;
• bulbs, batteries, fuses, seals, connectors, accessories and other consumable parts or parts expected to wear out (unless we expressly cover them);
• defects resulting from unsuitable transport, storage, surroundings, temperatures, humidity, dust, chemicals, contamination or corrosion;
• products used for something other than the purpose the manufacturer states;
• lost profits, labour or electrician costs, removal or reinstallation costs, downtime or indirect losses.

18.9 To claim under Additional Warranty, email info@solvetashop.com with your order number, proof of purchase and a description of the defect, plus supporting photos, video or diagnostic information if we reasonably ask for them.

18.10 Before we approve any warranty remedy, we may ask for the product to be sent back for inspection.

18.11 If we accept a valid Additional Warranty claim, we may, depending on the product and the circumstances, repair it, replace it, replace it with an equivalent, give a partial refund or provide another reasonable remedy.

18.12 Additional Warranty is tied to the product and the order it was bought with. It cannot be passed to someone else without our express written agreement.

18.13 If you lawfully cancel or return a product before its Additional Warranty has started, we will also refund the Additional Warranty you bought for it, where the law requires this.

Full details are in our Warranty Policy.

19.1 Before ordering, a Business Customer must check every product specification and confirm suitability, compatibility, compliance and installation requirements and any local regulatory duties.

19.2 Unless we agree otherwise in writing, a Business Customer has no general right to cancel or return goods that are not faulty, including because of a change of mind, an ordering mistake, surplus stock, an unsuitable specification or changes to the customer’s project.

19.3 Whether we accept a return from a Business Customer is for us to decide. Any accepted return may be subject to inspection, a restocking fee, return carriage costs and a deduction for any loss in resale value.

19.4 Business Customers must check goods promptly when they arrive and tell us about visible damage, shortfalls, wrong items or delivery problems as soon as is reasonably possible.

19.5 So far as the law allows, the most we will be liable for to a Business Customer on any order is the price paid for the goods the claim relates to.

19.6 We are not liable to Business Customers for lost profit, revenue, contracts, business opportunities, goodwill or data, for labour, installation, removal or reinstallation costs, for downtime or project delays, or for any indirect or consequential loss.

20.1 A product we sell may have been designed for a particular market, standard, voltage system, type of fitting or installation environment.

20.2 You must check whether it is suitable, and lawful, to install, resell, import or use a product in your country, region, property, project or electrical system.

20.3 Beyond what the product page expressly states, we do not promise that a product will satisfy every local building code, electrical code, certification rule, insurance condition, workplace rule or project specification.

20.4 Business Customers, installers, contractors, resellers and professional buyers must obtain every permit, approval, inspection, certification and professional sign-off needed for their use, installation, resale or project.

21.1 The text, logos, branding, layout, photographs, product descriptions, icons, graphics, videos, design elements and all other material on the Website belong to Solvetashop, SOLVETA LTD, or to our suppliers, manufacturers, licensors or other rights holders.

21.2 The Website is made available to you for personal, business or purchasing purposes only, and only on these Terms.

21.3 Without our written permission given in advance, no Website content may be copied, reproduced, scraped, extracted, modified, published, distributed, sold or otherwise exploited commercially.

21.4 Buying a product does not give you any intellectual property rights in the product, its brand, design, software, documentation or related materials. The only right you get is to use what you bought lawfully and as intended.

22.1 The Website must not be misused.

22.2 In particular, you must not:

• try to get unauthorised access to the Website or to its servers, systems, accounts or data;
• interfere with how the Website works, its security or its availability;
• run bots, scrapers, crawlers, automated tools or other data-extraction methods without our permission;
• upload viruses, malicious code or any other harmful material;
• place orders that are fraudulent, false, abusive or speculative;
• pretend to be someone else, whether an individual or a business;
• put the Website to any unlawful, harmful, misleading or prohibited use;
• try to get around geographic, payment, security, fraud-prevention or sanctions controls.

22.3 If we suspect misuse, fraud, a security risk, a breach of these Terms or unlawful activity, we may restrict, suspend or end your access to the Website.

23.1 Where sanctions, export controls, payment processor rules, financial crime controls, courier or customs restrictions, or other legal obligations require it or make it appropriate, we may refuse, cancel, suspend or block an order.

23.2 We may check orders, customers, billing and delivery details, payment information and destinations against applicable sanctions, restricted-party, fraud-prevention and compliance requirements.

23.3 We will not take an order if accepting it would breach applicable law, sanctions, export controls, carrier rules, payment processor requirements or our internal compliance controls.

23.4 By ordering, you confirm that you are not a sanctioned person, are not in a restricted territory, and are not buying goods to export, resell, transfer or use in breach of any applicable sanctions, export controls or laws.

23.5 We are not liable for any loss, delay, cancellation or blocked transaction that results from sanctions, export controls, customs restrictions, payment processor rules or legal compliance requirements.

24.1 We handle personal data as described in our Privacy Notice.

24.2 Our use of cookies and similar technologies on the Website is explained in our Cookie Notice.

24.3 When you use the Website, you acknowledge that we may process your personal data to fulfil orders, take payments, arrange delivery, provide customer support, prevent fraud, meet our legal obligations, manage accounts, carry out analytics and improve our service.

25.1 These Terms do not exclude or limit any liability that it would be unlawful to exclude or limit, including liability for death or personal injury resulting from negligence, for fraud or fraudulent misrepresentation, or any other liability that applicable law does not allow us to exclude.

25.2 These Terms do not restrict the mandatory statutory rights you have as a Consumer.

25.3 Subject to clauses 25.1 and 25.2, we are not liable for:

• losses that are indirect, incidental, special, consequential or punitive;
• lost profit, revenue, business, opportunities, contracts, goodwill or anticipated savings;
• lost data or interruption to systems;
• costs of labour, installation, removal, reinstallation, testing, inspection, certification or contractors;
• project delays, operational downtime or interruption to business;
• losses arising from choosing the wrong product, installing it incorrectly, misuse, overloading, unauthorised modification or not following instructions;
• losses arising from events we cannot reasonably control.

25.4 Products have to be chosen, installed and used properly. We are not responsible for what follows from incorrect or unsafe installation, or from use that goes against the manufacturer’s instructions or applicable regulations.

25.5 If you are a Business Customer, then to the fullest extent the law allows, the most we will have to pay in relation to any order is capped at the amount paid for the goods the claim relates to.

26.1 If something outside our reasonable control stops or delays us from doing what we have agreed to do, we are not responsible for that failure or delay.

26.2 Examples include disruption to supply chains, delays by manufacturers, transport disruption, courier failures, customs delays, strikes and other labour disputes, severe weather, fire, flood, other natural disasters, civil unrest, terrorism, war, epidemics and pandemics, government action, changes in regulation, sanctions, power cuts, internet outages, technical failures and any other circumstance beyond our reasonable control.

26.3 If your order is affected, we will take reasonable steps to keep the disruption to a minimum and, where appropriate, may contact you with an update.

27.1 From time to time we may make changes to the Website, our range, our prices, our delivery options, our policies and these Terms.

27.2 Your order is governed by the version of these Terms that was in force when you placed it, except where the law demands a change or a correction has to be applied.

27.3 If you carry on using the Website after we publish revised Terms, you accept the revised Terms for your future use of the Website and for future orders.

If part of these Terms is invalid

28.1 If any part of these Terms turns out to be invalid, unlawful or unenforceable, we will treat that part as deleted, or as changed only as far as is needed to make it valid.

28.2 Everything else in these Terms will remain fully in force.

Transferring the agreement

28.3 We may transfer, assign or subcontract what we are entitled and obliged to do under these Terms, or deal with it in another way, as long as your rights as a Consumer are not materially reduced as a result.

28.4 You need our written consent, given in advance, before passing on any of your rights or obligations under these Terms, unless the law requires otherwise.

29.1 The laws of England and Wales govern these Terms.

29.2 As a Consumer, you may also have the benefit of any mandatory consumer protection rights given by the law of the country where you live.

29.3 A Consumer who lives in the United Kingdom may bring a dispute before the courts of England and Wales or before any other UK court with jurisdiction under applicable law.

29.4 A Consumer who lives in the European Union, or anywhere else that mandatory local consumer rights apply, may rely on those rights; nothing in these Terms prevents this.

29.5 Where the buyer is a Business Customer, only the courts of England and Wales may decide a dispute that arises from, or relates to, these Terms, the Website or any order.

Questions about these Terms, an order, delivery, a return, a warranty or anything else are welcome. You can reach us using the details below.

Seller

SOLVETA LTD

Company no.

17349586

Registered office

Dept 6953, 196 High Road, Wood Green, London, United Kingdom, N22 8HH

Telephone

+44 7446 940486

Email

info@solvetashop.com